At Gardenbargains, we want you to be completely satisfied with your purchase.
This policy explains your rights and our procedures in accordance with UK consumer law and Google Merchant Center requirements.

1. Return Eligibility

You may return most items purchased from us within 14 calendar days of delivery.
To qualify for a return:

  • Items must be unused, undamaged, and in the same condition as received.
  • All original packaging, labels, and accessories must be included.
  • Items that have been assembled, installed, modified, or used cannot be returned unless faulty.
  • Custom-made, made-to-order, or clearance items are non-returnable unless defective or not as described.

2. Faulty or Incorrect Items

If your order arrives damaged, faulty, or not as described:

  • You are entitled to a full refund or replacement at no extra cost.
  • Please notify us within 48 hours of delivery and include clear photographs showing the issue.

3. How to Start a Return

To request a return:

  1. Contact us by email at contact@gardenbargains.shop or call +44 7877 446435.
  2. Provide your order number, contact details, and reason for return.
  3. Once approved, return the item to the following address:

Gardenbargains – Returns Department
116 High St, Edgware HA8 7EL
United Kingdom

4. Refunds

Once your return is received and inspected, we will notify you of its approval or rejection.

  • If approved, refunds will be issued to your original payment method within 5–10 business days.
  • Original delivery fees are non-refundable, unless the product was faulty or incorrect.

5. Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, please return the original (if eligible) and place a new order.

6. Contact Information

Gardenbargains
116 High St, Edgware HA8 7EL, United Kingdom
Phone: +44 7877 446435
Email: contact@gardenbargains.shop
Website: www.gardenbargains.shop